Terms & Condition
Terms & Conditions
These Terms & Conditions govern the use of the Prime Taxi Melbourne website, booking systems, and taxi services. By accessing our website, submitting a booking, or using our taxi services, you agree to comply with these terms. If you do not agree with any part of these conditions, you should refrain from using our services.
Use of Services
Prime Taxi Melbourne provides taxi transportation services across Melbourne for personal, corporate, airport, and local travel needs. Our services are available subject to vehicle availability, location, traffic conditions, and operational constraints. We reserve the right to refuse service in situations involving unsafe behavior, misuse of services, or violation of these terms.
Booking and Reservations
Bookings can be made through our website, phone, or other approved communication channels. While we aim to honor all confirmed bookings, unexpected circumstances such as traffic delays, weather conditions, or vehicle issues may occasionally affect service delivery. Prime Taxi Melbourne is not liable for delays beyond reasonable control.
Customers must provide accurate pickup, drop-off, and contact information
Advance bookings should be made with sufficient notice
Changes or cancellations should be communicated as early as possible
Fares and Payments
Taxi fares are calculated based on distance, time, service type, and applicable charges. Fare estimates provided during booking are indicative and may vary depending on route, traffic, or waiting time. Payment is due upon completion of the trip unless otherwise agreed.
Accepted payment methods may include cash, card, or approved digital payments
Additional charges may apply for tolls, waiting time, or special services
Receipts can be requested at the end of the journey
Passenger Responsibilities
Passengers are expected to behave respectfully and follow driver instructions related to safety and legal compliance. Prime Taxi Melbourne reserves the right to end a trip if passenger behavior poses a risk to the driver, vehicle, or others.
Seatbelts must be worn where required by law
Damage caused to vehicles may result in additional charges
Illegal activities during travel are strictly prohibited
Safety and Conduct
Prime Taxi Melbourne prioritizes passenger and driver safety. Our drivers are licensed and trained, and our vehicles are maintained to meet safety standards. However, passengers travel at their own risk and should take reasonable care of personal belongings. We are not responsible for items lost or left inside vehicles.
Cancellations and No-Shows
Cancellations should be made as early as possible. Failure to cancel a booking or repeated no-shows may result in refusal of future bookings or applicable charges. Policies may vary depending on booking type and service requirements.
Limitation of Liability
Prime Taxi Melbourne is not liable for indirect, incidental, or consequential losses arising from service delays, route changes, or external factors beyond our control. Our liability is limited to the maximum extent permitted by applicable laws.
Website Usage
All content on the Prime Taxi Melbourne website is for general information purposes. We do not guarantee uninterrupted access or error-free functionality. Unauthorized use, copying, or misuse of website content is prohibited.
Changes to Terms & Conditions
Prime Taxi Melbourne may update these Terms & Conditions at any time without prior notice. Updated terms will be published on this page, and continued use of our services constitutes acceptance of any changes.
Contact Information
For questions regarding these Terms & Conditions or our services, please contact Prime Taxi Melbourne through our official website or customer support channels. We aim to address all enquiries fairly and professionally.
